Our Complaints Procedure: A Commitment to Resolution

How do you resolve a service issue with a mediator? At Mediation Today, we apply the same
principles of fair and efficient resolution to our own services as we do to your disputes. Our
process is built on transparency, direct access, and a commitment to preserving relationships.

Stage 1: Informal Resolution for Immediate Discussion
We believe in addressing concerns quickly and directly. For an immediate discussion about
any aspect of our service, we encourage you to call Davinder Singh Bal directly on his
personal mobile: 07901 558 530. Many issues can be clarified and resolved in a single
conversation.

Stage 2: Formal Review with a Guaranteed Response
If an informal discussion does not resolve the matter to your satisfaction, or if you prefer to
put your concerns in writing, you can initiate a formal review. Please submit your complaint,
including your name, contact details, and a clear description of the issue, to
info@claimtoday.com
We promise to acknowledge your email and respond to all service queries within 48 hours.
We will conduct a thorough review and provide a full written response.

Our Guiding Principles
• A No-Pressure Promise: Our entire process, including how we handle complaints, is
built on truth and transparency. We do not use sales pitches or pressure tactics. Our
focus is on understanding your concerns and finding a fair solution.
• Relationship Preservation: Our goal is to resolve any service dispute constructively,
without the “mutual destruction” that is all too common in formal legal complaints.
We aim to maintain a positive and respectful relationship, even when addressing
difficult issues.
If you remain unsatisfied after our internal review, you have the right to refer your complaint
to the Civil Mediation Council (CMC) for an independent external review.